As a dedicated System Administrator with a strong background in Tech Support, I’ve had the chance to work hands-on with a variety of systems, ensuring seamless operations while troubleshooting and resolving technical issues for users. My passion for technology and problem-solving keeps me motivated to continuously learn and grow in this fast-paced field.
Throughout my career, I’ve managed systems, optimized performance, and supported teams with the tools they need to succeed, all while delivering top-notch support to ensure everything runs smoothly. I thrive in dynamic environments and enjoy being the go-to person for keeping things up and running.
When I’m not in front of a screen, I love to explore new technologies, stay updated on the latest trends, and unwind with a bit of travel when I can. If you're looking for someone with a passion for tech and a knack for support, feel free to connect!
Experience
BluStrap
2020 - Present
Accra, Ghana
System Admin - Reliability
I played a critical role in the Fosom global Web App project. I work closely with developers and vendors to ensure the stability, scalability, and overall performance of the platform. It's an exciting project, where I'm responsible for monitoring system health, identifying potential bottlenecks, and resolving critical issues that impacted user experience.
-Inbounds
One of the major initiatives I led was the initial setting-up and continuous optimizing server infrastructure to support increased traffic, particularly during high-demand periods like promotional events. I also implemented automated monitoring tools to proactively address performance concerns and worked on scaling the platform to accommodate new features without sacrificing reliability.
Beyond system reliability, I actively supported the DevOps team in streamlining deployment processes, ensuring smooth updates, and maintaining uptime. This project required deep collaboration with both technical teams and vendors, and I’m proud to have contributed to its success.
Platforms
Linux & Windows Server, DigitalOcean, AWS, Google Cloud, Bash
DreamOval
Mar 2019 - Jun 2019
Sakumono, Accra
Technical Support Intern
During my internship at DreamOval, I worked as a Tech Support specialist, assisting users with troubleshooting and resolving technical issues. I provided hands-on support for both hardware and software problems, ensuring smooth operations for clients and internal teams. This role allowed me to develop strong problem-solving skills and gain practical experience in customer-focused technical support.