Prince Miller

I lead the technical execution of product ideas, working hands-on as a full-stack engineer across multiple platforms (USSD, Mobile & Web).

• Built and manage a multi-channel system including USSD, web and mobile applications
• Developed an AI-powered WhatsApp chatbot to automate farmer engagement and support
• Designed backend systems and APIs for performance, scalability and reliability
• Translated product requirements into deployable, production-ready systems

Lead end-to-end product engineering from concept to deployment across web platforms, internal systems and client solutions.

• Architect scalable backend systems, APIs and cloud-based infrastructure for performance, reliability and maintainability
• Oversee system monitoring, uptime, troubleshooting and incident response across hosted environments
• Design and implement technical workflows that improve operational efficiency and digital service delivery
• Manage deployment pipelines, environment configuration and production releases across multiple projects

• Delivered first-line support for 150+ employees across multiple departments
• Managed Active Directory, email systems and network resources to optimise user access
• Installed and maintained PCs, printers and mobile devices across the organisation
• Assisted in deploying system upgrades, patches and regular backups
• Reduced incident recurrence by 30% through user training and documentation

• Delivered first-line support for 200+ users via phone, email and chat
• Assisted in system configuration, reducing user-reported issues by 30%
• Created user manuals for common tasks to streamline onboarding
• Supported critical systems under senior supervision, ensuring proper documentation and escalation